Privacy Policy for Triplay
Effective Date: November 27, 2023
Welcome to Triplay ("Triplay", "Website", "Service", "we", "us" or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our commitment to protecting your privacy and provides information on how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following types of information:
1.1. Personal Identification Information
When you sign up using Google or Apple sign in, we collect your first and last names, and your email address. This information is necessary for setting up your account, verifying your identity, and communicating with you.
1.2. Trip Preferences
We collect information about the cities you select as travel destinations, your travel intensity, and your interests. This information helps us to provide a personalized user experience.
1.3. Transaction Data
When you subscribe to our paid license through Stripe, we may receive certain payment and customer information. Stripe's use of your personal information is governed by their Privacy Policy.
1.4. Device and Usage Information
When you access our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, pages you visit, and the dates and times of your interactions with our website.
2. How We Use Your Information
2.1. Trip Planning
We use the information you provide to design and create personalized travel itineraries and recommendations based on your preferences and requirements.
2.2. Communication
We may use your contact information to communicate with you about your custom trip, provide updates, respond to inquiries, and deliver important Website-related information.
2.3. Website Improvement:
The information collected helps us understand how users interact with our website, identify areas for improvement, and enhance user experience.
2.4. Legal and Security Purposes
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. Additionally, we use your data to protect against security threats, fraud, and abuse.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information only under the following circumstances:
3.1. Service Providers
We may share your information with third-party service providers who perform services on our behalf. These service providers have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
3.2. Legal Reasons
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users of the Website or the public.
3.3. Business Transfers
In the event of a merger, acquisition, or any other business transaction involving our company, your information may be transferred along with other assets.
4. Data Security
We employ data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
5. GDPR Data Protection Rights
Your data protection is important to us. Under the General Data Protection Regulation (GDPR), you have rights regarding your personal data:
- Access: Obtain a copy of your data – know what we hold.
- Rectification: Correct inaccurate data – keep your records right.
- Erasure: Request data deletion – control your online presence.
- Restriction: Limit data processing – decide how your data is used.
- Portability: Receive data in a usable format – switch services seamlessly.
- Object: Challenge data use – have a say in your data's purpose.
- Automated Decisions: Avoid automated profiling – maintain human oversight.
- Withdraw Consent: Change data usage preferences – control your choices.
Please contact us at support@triplay.ai for assistance, we have one month to respond in line with data protection laws.
6. Your Rights
6.1. Access and Correction
You can access your personal information by logging into your account or by contacting us directly.
6.2. Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt-out by contacting us.
7. Requesting Account Deletion
If you have registered or logged in to our platform using Google or Facebook authentication and wish to delete your account, please follow the guidelines below. To initiate the account deletion process, send us an email at support@triplay.ai with the subject line "Request for Account Deletion." In the body of the email, kindly provide any pertinent details that would help us verify your identity. Once we receive your request, our team will process it and you will receive a confirmation email once the deletion is complete. Please note that deleting your account with us will remove all your custom itineraries and preferences from our platform but will not delete or modify your Google or Facebook account in any way. If you encounter any issues or have further questions regarding account deletion, please feel free to reach out. Your privacy and data security are our utmost priorities.
8. Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
9. Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at support@triplay.ai.
Your use of the Website signifies your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our Website. Your continued use of the Website following the posting of changes to this policy will be deemed as your acceptance of those changes.